Customer Service: (707) 337-9971 (10 a.m. to 4 p.m., PST, Monday through Friday).
Please have the order # (item number) of each item when you order. Additional order forms are available for your convenience. There is a minimum order of $200.
Please have the order # (item number) of each item when you order. Additional order forms are available for your convenience. There is a minimum order of $200.
Prepaid Orders: PayPal and certified funds in the form of a money order or a bank cashier's check are accepted. To expedite service, please use a bank wire transfer. If you are sending payments via company or personal check, all checks must include your name, address and daytime phone number. This information will be verified with your bank prior to shipment.
Accounts: We can open an account for you upon receipt of your signed agreement. (Some restrictions may apply. Please call for details.)
Accounts: We can open an account for you upon receipt of your signed agreement. (Some restrictions may apply. Please call for details.)
Our products are made from various natural elements. The majority of the products are made of shells and wood. Some products are made from the horn of the Carabao, a domesticated water buffalo, used as a farm animal in the Philippines. The carabao is NOT an endangered species. Our products are made entirely by hand; therefore, the measurements given are an approximate and may vary slightly.
Due to the nature of our products, variations in color and grain may exist. The quality, however, is never altered. We try to provide the best quality of workmanship to all our products. Please notify us if you are not fully satisfied with our products.
Due to the nature of our products, variations in color and grain may exist. The quality, however, is never altered. We try to provide the best quality of workmanship to all our products. Please notify us if you are not fully satisfied with our products.
If you are not completely satisfied with your purchase, you may return or exchange it within 30 days of receipt.
Returns
Please DO NOT discard your invoice. Returns are credited or refunded in the same payment method used to purchase the merchandise. Keep a photocopy of your invoice for your records. Special orders and custom-made items are not returnable.
If you have questions about a return, call 707-337-9971 (10 a.m. to 4 p.m., Pacific Standard Time, Monday through Friday).
Shipping Methods
We use the following mail carriers for shipping:
FedEx
UPS
USPS
Your shipping rate is based on order weight, zone and the delivery option you have chosen. Our products are all hand-made and delivery for large orders average 3-4 weeks. Delivery for rush orders can be negotiated.
Prices
We do our very best to offer you the most competitive price and the best selection on all our products. Prices may vary slightly depending on the currency exchange rates, fluctuations in freight costs, raw materials market, labor costs and customs duties at the time of your order. Prices shown in the catalog are net and are current at press time. Many items in this catalog have a price structure allowing you to save by buying in volume. Please call to verify current prices when placing your order.
Please DO NOT discard your invoice. Returns are credited or refunded in the same payment method used to purchase the merchandise. Keep a photocopy of your invoice for your records. Special orders and custom-made items are not returnable.
If you have questions about a return, call 707-337-9971 (10 a.m. to 4 p.m., Pacific Standard Time, Monday through Friday).
Shipping Methods
We use the following mail carriers for shipping:
FedEx
UPS
USPS
Your shipping rate is based on order weight, zone and the delivery option you have chosen. Our products are all hand-made and delivery for large orders average 3-4 weeks. Delivery for rush orders can be negotiated.
Prices
We do our very best to offer you the most competitive price and the best selection on all our products. Prices may vary slightly depending on the currency exchange rates, fluctuations in freight costs, raw materials market, labor costs and customs duties at the time of your order. Prices shown in the catalog are net and are current at press time. Many items in this catalog have a price structure allowing you to save by buying in volume. Please call to verify current prices when placing your order.
